At Adrenaline.LK, we strive to ensure a seamless and enjoyable experience for all of our guests. We understand that plans may change, so we have established the following refund policy:
- Refund Eligibility
- Full Refunds: Cancellations made at least 24 hours before the activity date are eligible for a full refund.
- No Refunds within 24 Hours: Cancellations made within 24 hours of the activity are not eligible for a refund. However, exceptions may apply in cases of valid and unforeseen circumstances.
- Exceptions
- We offer refunds for cancellations within 24 hours of the activity date in certain cases, including:
- Death or medical emergencies
- Unexpected illness or injury
- Flight or transport cancellations beyond your control
- Documentation may be required to process exceptions.
- We offer refunds for cancellations within 24 hours of the activity date in certain cases, including:
- Process for Refunds
- To initiate a refund, please contact our customer service team by email or phone with your booking details and reason for cancellation.
- Eligible refunds will be processed within 7–10 business days back to the original payment method.
For any questions regarding our refund policy or to discuss special circumstances, please reach out to us. We’re here to help!
email: info@adrena